As a participant, you have the right to:

• Be treated with respect and dignity
• Receive safe and high-quality supports
• Be involved in decisions about your supports
• Provide feedback or make a complaint without fear of it affecting your services
• Have your privacy and personal information protected

Providing Feedback

You can share feedback with us at any time. This may include:

• Compliments about our staff or services
• Suggestions for improvement
• Concerns or complaints

You can provide feedback by:

• Completing our online feedback form
• Speaking with a staff member
• Sending us an email
• Calling our office

All feedback is reviewed carefully and used to improve our services.

Complaints Process

If you are unhappy with any part of our service, you have the right to make a complaint.

When a complaint is received, we will:

1. Listen to your concerns
2. Treat your complaint seriously and respectfully
3. Investigate the issue
4. Work with you to find a fair resolution

Making a complaint will not affect the supports you receive from us.

External Support

If you are not satisfied with how we manage your complaint, you may contact the NDIS Quality and Safeguards Commission, which oversees the quality and safety of NDIS services.

Accessibility

We are committed to making our services accessible to everyone. If you need information in Easy Read, large print, interpreter services, or another format, please let us know and we will assist you.