Privacy Policy
1. Introduction
Hammy Care respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
By using our website or services, you agree to the terms of this Privacy Policy.
2. What is personal information?
Personal information is information or an opinion that identifies you or could reasonably identify you.
Examples include:
- Your name
- Phone number
- Email address
- Address
- Information about your support needs
- Any other information you provide to us
3. Why We Collect Your Information
We collect personal information so we can:
- Provide care and support services
- Communicate with you
- Respond to enquiries
- Manage and improve our services
- Meet our legal and regulatory obligations
4. What Information We Collect
We may collect the following types of information:
Personal Details
- Name
- Phone number
- Email address
- Address
Service Information
- Details about your support needs
- Information required to provide services
Website Information
When you visit our website, we may automatically collect:
- Your IP address
- Browser type
- Pages you visit
- Time and date of your visit
This information helps us improve our website and services.
5. How We Collect Your Information
We may collect personal information:
Directly From You
For example when you:
- Contact us
- Complete forms on our website
- Request services
From Other Sources
Sometimes we may receive information from:
- Support coordinators
- Family members or carers
- Service providers
- Referring organisations
Where possible, we will inform you if we receive your information from another source.
6. How We Use Your Information
We use personal information only for purposes related to our services, including:
- Providing care and support
- Communicating with you
- Managing appointments or services
- Improving our services
- Meeting legal obligations
We will not use your information for marketing without your consent.
7. Disclosure of Personal Information
We may share your information when necessary, including:
- With staff or contractors who help deliver services
- With other service providers involved in your care
- When required by law
- When you give us permission
All staff and contractors are required to keep your information confidential.
We do not sell or rent your personal information to third parties.
8. Data Security
We take reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification
- Disclosure
Your information is stored securely using appropriate administrative and technical safeguards.
9. Anonymity and Pseudonyms
You may choose to remain anonymous or use a pseudonym when contacting us.
However, this may limit the services or support we can provide.
10. Accessing or Correcting Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections if the information is inaccurate or outdated
To make a request, please contact us using the details below.
11. Complaints
If you believe we have not handled your personal information properly, you can make a complaint.
Please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
📞 Phone: 0481 345 507
📧 Email: info@hammycare.com.au
